My last thoughts on all this contact management and CRM tools —
When you harness the power and potential of raw information, it then becomes usable data … much the same way water can be harnessed and used to turn a turbine, change a solid into a liquid or quench a thirst.
I highly believe in opt-in broadcast email. There are many solutions, such as iContact or Constant Contact or GoDaddy’s Express Email Marketing. Each one is a cost effective way to tell people who want to know some aspect of your business. I can say that it was one of the cornerstones on which I built Roundtable Promotions and Publicity.
When broadcast emailing, You want to set up a regular schedule and send them something outstanding … not just a message that says “Use my products and services.” Guard your email list with all your heart. I say this from experience – Be careful how you use it. I once loaned a different business us of my broadcast email list, and it lost me a number of clients and prospects who were confused by their message coming from my emailer.
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If you can, put all your data every so often in to a spreadsheet. Take a few minutes to play sort and scan with your data. Look at the columns of info you may have before you. Here’s some quick ideas for you when looking at your data:
- Just look at all of it and just see what jumps out at you. Make note of the trends and patterns of data you sense.
- One of your patterns could be that you don’t see certain types of people or too many of certain types of people.
- Don’t confuse friends and clients. Don’t pad your list with your buddies. If they don’t use your service, they may just be friends. Clients and prospects have the potential to use your service.
- Look at the job titles of the people who buy your goods and services. Chances are outstanding that people with the same job titles would have an interest in the things you do. If you work with some one at company A, they have to have someone else who handles those responsibilities at their competitor.
- You may find that a lot of people who have interest in you may also live or work in a small number of zip codes.
- Work to have the right amount of information on people. Do they use skype? Do they have one email for work and another for their off hours? Do they only have a cell phone?
- How many people do you have information who you don’t know … or worse, wouldn’t recall you if I mentioned you by name. If you sense this, you’re not doing well enough a job of staying in touch.
Here’s hoping you use what ever system makes sense to get the word our about your products and services. It’s okay if people want off your list, but those who get comfortable with your contact will welcome your communication updates like a letter from a friend. As a creative, play with it … have fun with it … but find something that works for you.