“Risk reversal” is an answer to gaining more clients. I was first introduced to the idea of risk reversal by reading and listening to Jay Abraham materials a number of years ago. It has made a huge impact on my business.
Risk reversal is about placing the risk of a transaction on you verses the prospect.
That sounds dangerous! What if you find yourself on the losing end of a transaction? The reality is,at times, you will. Risk reversal is not for everyone, but it should be. The concept certainly involves lower risk for low overhead businesses. But, this where creativity comes into play.
You want your product or service to feel like a non-threatening option to your prospects. Many professionals and companies have adopted risks reversal ideas that have now become commonplace. “A free consultation” or “A 30 day free trail” have been over used. You don’t have to give away the farm, but a creative approach is necessary to stand out from the crowd.
If you are a financial planner, photographer, lawyer or advertising agency and you boost in your marketing materials that you offer free consultation. So what! So does everyone else. I’m not suggesting you should change your policy. It is a valuable risk reversal idea, but it will not make you unique. I suggest you need to be more creative.
Warning! You will fail if you do not offer excellence. Risk reversal is a tool that helps encourage prospects to hire you. But, excellences is how you get paid.
Prospects can see the difference between low and high-risk reversal. A free half hour consultation is a low risk offer and guaranteeing your service at no charge if the client is not satisfied is certainly high risk.
I call myself a “low-risk photographer” verses low price. I don’t want to chase prospects looking for cheap service. I want to build relationships. I offer my clients per image pricing with no minimum purchase. Some photographers quip that this is just working on “speculation”. No!, it’s my business plan. I qualify my prospects to make sure there is a need. I don’t work for prospects that suggest that if my work is good enough they might purchase my images.
My clients have a photographic need. I have the confidence in my work to know eighty percent of the time I will exceed their expectations and they will buy more then originally requested.
Yes, once or twice a year a client might have a change of plans, budget or not like the photography solutions offered. But, this is rare. Due to the fact that I’m not working hourly or by the day a client will often allow a second opportunity to get the job done to their satisfaction. I’d rather not get paid and have a client leave with a more neutral experience then having paid me thousands of dollars for unwanted images. I assure you the negative word spreads quicker under the second scenario.
It’s about the bottom line. Much of my compitition is to afraid of the one or two clients a year that might not select images. My offer of low risk photography is not right for every shoot. I recognize that and I make adjustments when needed. But, most of the time it works and my bottom line is greater because the risk is on me not my client.
Rosh Sillars